World Education Connect Multidisciplinary e-Publication, Vol. V, Issue XI (November 2025), pp.426-433
Mary Cris J. Libron
Master's in Public Administration, Universidad De Zamboanga
Abstract:
The study aims to evaluate the satisfaction level of parents towards the Services Offered by Early Childhood Care and Development (ECCD) and to examine the Service quality and its impact on child outcomes for identifying the areas of improvement. The study provided a questionnaire to address the concerns that followed, aligned with four items such as Quality of teaching, School facility, School management and policies, and the Child Experience in school.
Keywords:
"Parental satisfaction," "Service quality,” “ECCD,” "Pre-school services”
Introduction
In the Philippines, pre-school services, also known as Early Childhood Care and Development (ECCD) are provided by local government units to prepare children for formal schooling through holistic development through play and learning experiences. Early childhood education is crucial for young children's lives. However Insufficient high-quality educators, poor instruction, and policies that may not be effectively executed can hinder early childhood education, which can negatively impact the learning outcomes of young learners. Institutions must assess customer satisfaction particularly among parents, to evaluate the quality of services.
Statement of the problem:
1. To What extent do parents’ express satisfaction with (ECCD) services, specifically regarding: (a) Quality of teaching, (b) School facilities, (c) School management and Policies, (d) Child experience in School?
2. What specific areas do parents identify as needing improvement in the services provided by (ECCD)?
3. Does parental gender significantly influence the levels of satisfaction with Early Childhood Care and Development (ECCD) services?
https://doi.org/10.65494/pinagpalapublishing.18
Vol. V Issue XI (November 2025)
International Circulation
This is an open-access, peer-reviewed, and refereed international publication in online & printed versions that features research papers, abstracts, theses, dissertations, and journals. It is registered to the ISSN National Center of the Philippines, and ISSN International Center, the Global Index for Continuing Resources with ISSN (Online) 2799-0842 and ISSN (Print) 2799-130X.
