World Education Connect Multidisciplinary e-Publication, Vol. VI, Issue IX (September 2026), pp.258
Ronald Ian S. Dullas1
Graduate School, World Citi Colleges
Abstract – This study evaluated the usability and impact of information systems developed by the Quality Assurance and Technology Office (QATO) on administrative efficiency at the World Citi Colleges. Under the direction of the McLean and DeLone Information Systems Success Model (2003), the research examined the relationship between system quality—defined by dependability, usability, and interface quality—and results of administrative performance. The research used a descriptive-correlational quantitative study design. Using purposive sampling, data were gathered from 83 administrative staff members who are active users of the QATO platform across various departments. Frequency counts were used to examine the data, along with percentages, weighted means, means, Pearson product-moment correlations, and ANOVA. Respondents were female and aged 36 to 40, according to the results. Female, 4-6 years in service, faculty with class in usage/OrangeAPP trainings attended about QATO and daily use of the QATO platform. Accordingly, the results of the analysis showed that participants “Strongly Agreed” on the system’s overall usefulness, where the system and interface received the highest scores (Mean = 3.59). Other variables, such as reliability (Mean = 3.36) and administrative effectiveness (Mean = 3.51), which reflect the proper distribution of resources and the transition to paperless transactions, also recorded positive responses. Notably, the Pearson correlation analysis demonstrated that all variables had a statistically significant positive association (p < .01) with administrative efficiency. In particular, the strongest correlation was between reliability/support and task duration (r = .923). Thus, a reliable and stable information management system can be a major contributor to the institution's productivity. On the other hand, the ANOVA test highlighted significant within-group differences in ease of use (p = .047) and task duration (p = .012), which were associated with participants’ years of service (p = .047) and age (p = .012), respectively. This finding suggests a significant “generational gap” in this scenario.
Generally, it can be concluded that QATO systems are related to the substantial digitization of operations and the shift toward more efficient paperless transactions. At the same time, the current inefficiency in terms of ease of use should prompt the organization to undertake concrete measures to offer training to various categories of users and ensure stability during peak times. Therefore, it is recommended to consider API connectors and support to meet long-term objectives.
Keywords – Information Systems, Usability, Administrative Efficiency, Workflow Automation, QATO
The World Education Connect Multidisciplinary e-Publication is a reputable, refereed, and peer-reviewed international journal. It is dedicated to fostering academic excellence and promoting interdisciplinary research across diverse fields. The journal covers a wide range of topics, including education, psychology, science, technology, social sciences, humanities, and more, providing a platform for scholars and researchers to share their knowledge and insights.
In addition, the publication places a special emphasis on the promotion and development of the Filipino language, contributing to its growth and recognition in the global academic community.
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