World Education Connect Multidisciplinary e-Publication, Vol. VI, Issue X (October 2026), pp.131-135
MA. KRIZZA KRISTY L. MARTIN
Accounting Processor/Ramon Water District
Abstract
Local government units serve as direct touchpoints for public service, making personnel competence critical for bureaucratic efficiency and citizen trust. This study evaluated the administrative competence and service delivery performance of municipal employees in Ramon, Isabela, Philippines, and tested the relationship between these constructs. Employing a quantitative descriptive-correlational research design, empirical data were gathered from N = 50 purposively sampled municipal personnel across administrative, technical, supervisory, and frontline roles during Calendar Year 2026. Data were collected via a validated 5-point Likert questionnaire measuring six competence dimensions and five service delivery dimensions, and analyzed using weighted means and Spearman rank-order correlation (rho). Overall administrative competence was rated highly competent (M = 4.01), led by accountability and ethical practice (M = 4.24), whereas digital and records management scored lowest (M = 3.72). Service delivery performance was rated high (M = 4.01), driven by responsiveness and courtesy (M = 4.16), with timeliness and efficiency scoring lowest (M = 3.88). Inferential analysis revealed a strong, positive, and statistically significant correlation (rho = .701, p < .001). Strengthening digital literacy and workflow streamlining is vital for optimizing municipal public service delivery.
Keywords
Administrative competence, public service delivery, local governance, bureaucratic efficiency.
The World Education Connect Multidisciplinary e-Publication is a reputable, refereed, and peer-reviewed international journal. It is dedicated to fostering academic excellence and promoting interdisciplinary research across diverse fields. The journal covers a wide range of topics, including education, psychology, science, technology, social sciences, humanities, and more, providing a platform for scholars and researchers to share their knowledge and insights.
In addition, the publication places a special emphasis on the promotion and development of the Filipino language, contributing to its growth and recognition in the global academic community.
PUBLICATION GUIDELINES
Publication Ethics and Publication Malpractice Statement
PROCESSING FEES AND INCLUSIONS
