World Education Connect Multidisciplinary e-Publication, Vol. VI, Issue X (October 2026), pp.64-66
Blenda C. Orpilla
Teacher I
Schools Division Office of Ilagan City
Introduction
The delivery of services in educational institutions has been more and more influenced by information and communication technologies. Feedback is an important source of information as it enables institutions to establish how clients view the performance and services offered by personnel. Manual feedback methods, in contrast, can be time-consuming, and require physical storage and effort for organizing and analyzing the information gathered.
Isabela State University–Ilagan Campus traditionally collected client feedback via paper forms. Feedback forms were issued to clients, filled in and deposited at pre-arranged collection points. The current procedure had problems with the storing, retrieving, scanning and monitoring of large amounts of feedback records. The study developed the Isabela State University Clients Feedback System with Data Analytics which is a web-based application that aims to make the process of gathering feedback easier and provide the administrators with summarized information on how the employees are performing.
This study identified specifically the procedures involved in the existing feedback system, identified problems experienced in the current process, developed an automated feedback system with data analytics and assessed if it conforms to the ISO 25010:2015 software quality characteristics in terms of functional suitability, performance efficiency, compatibility, usability, reliability, security, maintainability and portability.
The World Education Connect Multidisciplinary e-Publication is a reputable, refereed, and peer-reviewed international journal. It is dedicated to fostering academic excellence and promoting interdisciplinary research across diverse fields. The journal covers a wide range of topics, including education, psychology, science, technology, social sciences, humanities, and more, providing a platform for scholars and researchers to share their knowledge and insights.
In addition, the publication places a special emphasis on the promotion and development of the Filipino language, contributing to its growth and recognition in the global academic community.
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